Refund and Returns Policy for FITPARIZ
Effective Date: April 1, 2025

At FITPARIZ, we are committed to ensuring that you are completely satisfied with your purchase. Our Refund and Returns Policy outlines the terms and conditions for returning products and receiving refunds. Please review this policy carefully to understand how to initiate returns, the conditions that apply, and the process for refunds. By making a purchase with FITPARIZ, you agree to the terms set forth in this policy.

1. Return Eligibility

We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, you may return it within 30 days of receiving the product for a full refund or exchange. To be eligible for a return, the product must meet the following conditions:

  • The item must be unused and in its original packaging.

  • The product must not have been opened or tampered with.

  • The return request must be made within 30 days from the date of receipt.

Exceptions:
For hygiene and safety reasons, certain items such as perfume products that have been opened or used may not be eligible for return. If the item is defective, damaged during shipment, or incorrect, we will accept the return, even if the product has been opened.

2. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact Customer Service: Reach out to our customer support team via email at pitpariz@info or call us at 098-890-0989. Provide your order number, details of the product you wish to return, and the reason for the return.

  2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and return instructions. Please note that returns sent without RA numbers will not be processed.

  3. Return Shipping: You will be responsible for the return shipping fees unless the product is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure that the return reaches us safely.

  4. Return Address:
    FITPARIZ
    4221 Sweetwood Drive
    Colorado, Centennial
    United States

3. Refund Process

Once we receive your returned item and confirm that it meets our return policy criteria, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

Please Note:

  • Shipping charges are non-refundable.

  • If you used a discount code or promotional offer at the time of purchase, the refund will be issued based on the price you paid, including the discount.

4. Exchanges

If you would prefer an exchange rather than a refund, please notify our customer service team. We can assist in exchanging your product for a different size, color, or fragrance (subject to availability). Return shipping for exchanges is the responsibility of the customer, unless the item is defective or incorrect.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. FITPARIZ will cover the return shipping fees and offer a full refund or exchange for the damaged or defective item. We may ask you to provide photos of the damage to expedite the process.

6. Non-Returnable Items

Certain items cannot be returned due to hygiene and safety regulations, including but not limited to:

  • Opened perfumes or fragrance products.

  • Items marked as “Final Sale” or “Non-returnable” during the checkout process.

  • Gift cards or vouchers.

7. Late Returns

Returns made after the 30-day return period will not be accepted. If an item is returned after the allowed period, we may return it to you at your expense.

8. Refund and Return Limitations

FITPARIZ reserves the right to refuse returns or refunds if the conditions of this policy are not met. If the return is found to be outside of the terms outlined, we will contact you to discuss the next steps, and you may be asked to pay for the shipping costs to return the product to you.

9. Customer Support

If you have any questions or need assistance with a return or refund, please contact our customer support team. We are here to help you with any issues related to your purchase.

FITPARIZ
Street: 4221 Sweetwood Drive, Colorado, Centennial, United States
Phone: 098-890-0989
Email: pitpariz@info
Website: https://fitpariz.com